It’s undeniable. The backbone of any business is e-mail communications. In the USA, for the 22+ million self-employed businesses1, e-mail is a lifeline that helps ensure survival.
From what I’ve seen and heard, some service professionals have experienced (and clients who work with service professionals have experienced), untold amounts of frustration with individuals who are causing major headaches. They seem to relish in the agony of the small business owner, e-mail communications, tug-of-war dance. [Read more…]