We have all probably read an article or heard about setting boundaries; however, have you thought about setting your business boundaries? So many business owners seem to throw boundaries out the window when it comes to their businesses, especially those who provide a service. [Read more…]
It’s undeniable. The backbone of any business is e-mail communications. In the USA, for the 22+ million self-employed businesses1, e-mail is a lifeline that helps ensure survival.
From what I’ve seen and heard, some service professionals have experienced (and clients who work with service professionals have experienced), untold amounts of frustration with individuals who are causing major headaches. They seem to relish in the agony of the small business owner, e-mail communications, tug-of-war dance. [Read more…]
* I wrote this article in 2005; however, it still stands true today. If your business provides a service, I highly recommend being selective about the clients you work with. The result is it makes everyone happy. This is an updated edition of the previous article.
I have built a practice I consider quite successful. Most of my clients have been with my company anywhere from two to ten plus years. Part of that success is the fact I have chosen to work with some fabulous clients. Of course, it took some trial and error on finding the right clients. The biggest lesson I learned was to avoid the clients who came to the table waving a humongous red flag. [Read more…]
You have probably read books, articles, e-zines, all relating to how to provide good customer service. Let us change that word customer to client. A customer is an individual who may purchase an item or service one time and you may never hear from him again. It is not a big deal to you whether you do or not. [Read more…]